Preparing for the future, while navigating the present: A challenge for any organization, but much more challenging during a global pandemic. Leaders must not only transform their companies, but do so differently than in the past. While the transformation playbook is similar, winning in the next normal requires a drastically different game plan.

The EXCHANGES report summarizes our study, which is based on in-depth conversations with 75 CEOs. Below is a summary of our findings and the advice of the CEOs who we interviewed.

Performance is about people and improving performance is about how you, as the manager of your people, go about coaching, training, teaching, and showing your people how to improve.

When it comes to understanding the reasons why some founders succeed and others don’t, we believe that leadership is the difference all the time, every time.