A friend once lamented about leadership development, “Too often, after senior executives climb the ladder to the top, they pull the ladder up behind them.”
Not only is that behavior misguided; it is also reckless. This is not about being kinder or gentler, but about organizational performance and survival; the future is at stake. No capable leaders; no future.
As temporary stewards of the organization, senior executives have a duty to investors, staff and other stakeholders. They are obliged to safeguard the long-term health of the organization by ensuring it is stocked with future generations of leaders.
And the best way to do that is by actively and personally committing time, energy and focus to developing those future stewards.
There are two paths to avoid. First, it is all too easy to dodge giving the time and energy required. The easy path is to be hurried and careless in developing future leaders. For example, relying on anecdotal evidence of which leaders have potential. Or doing superficial talent reviews.
Second, leaving it to HR to build a process, and then assuming that is sufficient. A process is necessary, of course. It is vital to have the tools; assessment, succession and so on.
But tools don’t develop people; people develop people. Let HR manage the tools and the process; encourage leaders to develop leaders.
Leaders developing leaders is not mentoring; at least, it is not just mentoring. It is so much more. It is a systematic commitment by the very senior leadership group to invest time in developing those with great potential throughout the organization.
And there are no more important people in any organization than an inspiring leadership group. By being great role models and by passing on their experience and wisdom, existing leaders can accelerate the development of future leaders.
What that means is that employees don’t connect to a vision on a visceral level. They don’t charge in to work because of these: ‘To be the world’s most customer centric company,’ or ‘Helping investors help themselves,’ or ‘Affordable solutions for better living,’ or even ‘We create happiness…’ No doubt these are great company visions.
But, it is the leader who brings these visions to life. Who incarnates it. Who makes it visceral. Abstract ideas are just that; people want an emotional connection to what they do. It’s leaders who provide it by understanding people and connecting what drives them to the needs of the organization.
Any manager can force people to show up to work on a weekend. But only great leadership will result in people quietly working at all hours trying to crack a vexing problem for the organization because they can’t imagine not doing so.
Thus, leadership is the ultimate ‘force multiplier’ that magnifies the effectiveness of the organization’s human resources. So, one of the greatest imperatives for senior leaders is to discover and incubate the next generation of leaders.
Knowing all this, it is self-evident that leaders need to develop other leaders; it is one of the most productive ways of producing future leaders.
FIRST: Best learning for leaders takes place away from the classroom. The classroom is one of the least effective places to learn about being a leader; it is best learned on the job.
This does not mean that mere osmosis will work. Rather, good developers of leaders learn how to turn the job into a living, dynamic classroom of leadership.
Just as leaders shape events, events also shape leaders. A challenging assignment, a big failure, living in a different country, losing your job. These experiences inform how you go about leading others. Only by leaders constantly developing other leaders can these events be converted into learning experiences that change careers and organizations for the better.
SECOND: The context is everything. Is it a big organization or a tiny one? Is it in France or Indonesia? Is it engineering or sales? Manufacturing or software? Is it growing fast or mature? Is it a family business or a public company? While there are fundamentals of good leadership, every organization has it own unique culture and situation which dictate the specifics of developing leaders.
MODEL IT. Hold senior leaders to the highest possible standards or much energy will be wasted trying to develop the junior ones.
Junior leaders need role models to emulate and learn from. Whatever they see, they will emulate, good or bad. If bad behavior among senior leaders begets bad behavior among junior leaders, the most promising future talent will gradually get jaded and leave, seeking opportunities in better run organizations.
CREATE LEADERSHIP OPPORTUNITIES.
Often much effort is invested in developing leaders while organizational structures work against them.
The US Marine Corps has the ‘Rule of Threes;’ the practice of assigning a leader for every three marines.
Often the broad spans of control in many of today’s ‘flat’ organizations deprives the organization of many potential leadership roles. This results in many people having their first leadership opportunities far later than could otherwise be the case.
In situations such as these, it is necessary to create opportunities for promising leaders. They get exposed to successful leaders and a variety of challenges, as well as opportunities for promotion when they are successful. Without opportunities for challenge and learning, development cannot take place.
It means creating a context where people can lead early in their careers when the risks are lower and the time to reap the benefits of development are greater.
SEEK THE UNFAMILIAR.
The best opportunities for development are those where the leader is put in a situation where he or she is unprepared. Particularly situations that are unfamiliar. How will they react to an experience or situation that they encounter for the first time?
This is one of the best laboratories for developing self-awareness and other aspects of emotional intelligence, especially for younger professionals who have known little but success. Unfamiliarity leads to stress and this can get them ‘off their game’ and highlight what their greatest vulnerabilities and pitfalls are as leaders.
Accelerated learning takes place when leaders are uncomfortable and even have setbacks. The senior leader should not only help look for existing opportunities but also create them to stretch and challenge junior leaders, ideally in early stages where the price of failure is not that high.
As they get more senior, leaders should be stretched to lead at a wider, more strategic, enterprise level beyond the functional background with which they are familiar.
All the while, senior leaders must also play an active role in monitoring progress and providing fast and frequent feedback and coaching.
We learn from experience. But in the complex environment of organizational life, lessons are not always obvious. Superior developers of leaders must be good coaches. It is about facilitating, guiding, advising. It is about showing.
Coaching requires giving prompt and frequent feedback that both makes sense of what already happened and – more importantly – provides useful direction for improved future performance.
Perhaps most importantly, it involves fostering a culture of feedback in which colleagues seek out, freely provide and constructively receive useful, timely feedback. This is rare in organizations outside the military and professional sports, but where it exists, excellence usually results.
EVALUATE FOR POTENTIAL.
Senior leaders need to sponsor a disciplined process to ensure updated assessments of potential leaders, including their readiness for promotion and development priorities.
It should be a simple process that does not eat up time and energy and should include:
“What happens if we invest in senior talent, and they then leave?” CFO
“What happens if we don’t, and they stay?” CEO
Tools don’t develop people; people develop people.
People follow leaders, not the company vision Maxwell
Leadership can’t be taught; it has to be learned Bennis
The final task of a leader is to leave behind other people with the conviction and the will to carry on.Walter Lippman
How do you know if you are successful?
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