Staff know when leaders are not aligned.
They hear two senior executives disagree about a course of action in a meeting.
Their boss tells them one thing, and the boss of a friend in another department tells that friend something different.
They see an executive put her own ambition ahead of what is right for the organization.
They see an executive put the interests of his department in conflict with the interests of the organization as a whole.
So, what could cause a leadership group to become misaligned? It could be one of a variety of factors:
Whatever the cause, the role of the CEO is to fix it. To ensure the leadership group behaves as one.
An aligned leadership group exists when there are no gaps between the leaders.That means:
If there is any doubt or disagreement among the leadership group about the strategic direction, it quickly becomes obvious to others. Small disagreements are suddenly amplified. Staff are able to exploit the gaps between leaders. They can press for departmental or functional interests ahead of the interests of the organization. But, if there is one story, told well, there is no room for staff to misinterpret.
Each leader has the courage and integrity to take ownership of the decisions of the group. Not all decisions will be their preferred first choice. But an aligned group agrees to support ALL decisions As IF they were their first choice. And then they support those decisions in public. If they cannot do that, they should not be in the leadership group.
Each member of the team makes an organizational contribution, not merely a department or functional contribution. When sitting around that table, they represent the whole organization and put the interests of the whole above their personal or departmental interests.
Organizational culture is the aggregated output of leadership actions, particularly the behavior of leaders. Acceptable and unacceptable behavior among the extended leadership group must be defined and measured.
This is achieved by an inclusive approach to developing strategy. Not everyone needs to be consulted. But by widening the circle of contributors, the more likely the strategic story will be internalized.
For this to stick, it is vital to ensure that there are no major disagreements among the extended leadership group (direct reports to the CEO, and direct reports to the direct reports) about the direction or choices made by the organization.
Involve this extended group in the strategic conversation. Enable the group to think together in large-scale leadership events. Constant leadership communication will ensure that there are no gaps in the story for staff to exploit.
Executive teams need to be built. They don’t happen by chance. Constructed well, with the right protocols, incentives and relationships, the executive team will earn high praise from others, and will make good decisions for the organization.
For CEOs it can be helpful to think about the large extended leadership group in three categories in order to work on alignment in a methodical way:
Those two or three people who are most closely in-tune with your ideas and whom you trust the most. This group makes many of the big decisions together.
This group is the most visible leadership forum. Many want to be a member of it, or be in front of it. Any cracks in this group, and it will be detected immediately by others.
This should include, at a minimum, direct reports of your direct reports. This group will need constant communication and engagement.
Be sure to have one or two shared goals/incentives (in addition to the individual goals) for a set of leaders in order to reinforce collaborative behavior and create a focus on the whole organization, as well as the individual parts. Be strict in only permitting leader behavior that is in the best interests of the organization.
The way the organization is designed must be in harmony with the strategic story. Well-designed organizations are ones that have been intentionally built to execute in a way to maximize the strategic output.
Research shows that structure determines behavior, or at least some behaviors. If the organization is built with multiple confusing matrices, leadership alignment is likely to suffer.
Designing organizations requires thinking along two dimensions. First, how the parts are grouped together to ensure the strategy is executed. Second, how those groups are linked together (formally and informally), because once groups are created, silos can emerge quickly.
|No Alignment||Many Gaps||A Few Gaps||Still Some Gaps||Mostly Aligned||Maximum Alignment|